As of this writing Globe Broadband hasn’t restored its Internet connection to the fullest capacity (since 2:00 AM yesterday). There are still numerous sites I can’t access or are slow to load and I know these sites are not slow to load (one being Amazon.com). As usual I called up support (I don’t know whay [...]

While poor customer service can be found all over the world, there are traits that are culture-specific to the Philippines. These are: 1. The señorito mentality. This arises out of the Spanish era wherein we were subservient to Spain. While the noble goal then was independence, the underlying goal was to become like them: señoritos [...]

I believe that one vital element that continues to pull the Philippines down is poor customer service. I’ll go out on a limb and even say that only around 20% of all public and private entities know the meaning of good customer service. Banks are number 1 in my book for sloppy customer care, especially [...]