As of this writing Globe Broadband hasn’t restored its Internet connection to the fullest capacity (since 2:00 AM yesterday). There are still numerous sites I can’t access or are slow to load and I know these sites are not slow to load (one being Amazon.com).

As usual I called up support (I don’t know whay I torture myself). As usual I get the same BS about ongoing restoration and that it will return in the soonest possible time. They won’t say what the problem is and what time it will be restored.

I then demanded to talk to a supervisor. Someone came on the line. I asked her why their engineers can’t give a specific time to the solution of their problem. Her answer was that we might hope and that they may not be able to deliver.

Can you see the absurdity of that answer? Their engineers can’t or won’t give specific times. I can only guess why:

1. They don’t know what the problem is.
2. They know what the problem is but don’t know how to fix it.
3. They’re inept.

The other time Globe Broadband was down was last August. That was 3 months ago. When I called then, a support person told me an upgrade was being done. If it was an upgrade, why has their system bogged down again?

However, this isn’t the only problem I have with Globe. I can’t call NDD although this is a feature I’ve already used. I’ve called up support several times and no one has come to my home to fix the problem. I’ve had this problem for over a week now.

That’s Globe. Behind the slick advertisements lie horrible customer service.

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